Talk about a mistake.....

Last year I ordered a reverse trike from Sunny Powersports. Okay, I admit it, I was taken in by the novelty. Sure was a show stopper. Everybody ooh and awwed over it. But nobody bought it ! Finally sold it last fall. Of course it's now back in the shop...and has been here for 5 weeks!!!
It has a defective micro switch that controls the cdi when it is in the locked position.
I have called numerous times to Sunny/ScooterDepot...bitched, moaned and complained.
Still can't get them to send me the switch. I've even offered to pay for it!
I keep getting shuttled off to various people and departments. Each one promises me they'll send it right out.
I mean these people could "eff-up a two car funeral". And I'm a dealer. I can only imagine what a retail customer must go through.